HR is usually the first port of call for complaints around the business but what if the complaint is about HR itself? Let’s take a look at the top five complaints and how to overcome them.

1: HR does not understand the business

Having a basic understanding of each business department will go a long way in better understanding how to assist an individual.

  • Embed business knowledge into the HR learning curriculum.
  • Keep abreast of the wider business goals and strategies.
  • Spend time with employees in each department to understand work routines and functions.

2: HR serves management, not employees

Even if a business aligns HR with upper management objectives, it is important not to forget that the primary function of HR is to serve its employees.

  •  It’s impossible to support upper management by first understanding their employees. Paying attention to what’s happening on the ground will enable management to identify issues as well as star employees.
  • Guide managers towards long-term stability by developing a business case for integrity.

3: HR speak their own language

The average employee does not understand HR jargon and acronyms, so it’s important to communicate in simple terms.

  • Would a young student be able to understand what you are saying? If not, you need to simplify your message.
  • Break information down into steps or bite-size chunks.
  • Stop using jargon completely.

4: HR is all talk and no action

Being bound by confidentiality, sometimes it’s impossible to take action or give specific advice.

  • Share all the information you can and if it’s not possible to share, explain the reasons why.
  • Keep people informed at all stages, even if it is to say that nothing has progressed. Keeping silent is worse than giving restricted information.
  • Understand that most people’s issues are time sensitive. Ensure the necessary action is taken within individuals time restraints.

5: HR is more concerned with processes than outcomes

Don’t fall into the trap of following a process just because it exists. A process should always move toward a desired outcome.

  • Regularly review and amend processes to keep up with changes within the business.
  • Streamline them as much as possible to cut red tape and unnecessary roadblocks.
  • Test new processes before rolling them out to determine efficiency.

By overcoming these complaints, HR can become a department that all employees feel comfortable and confident approaching, no matter what the issue is.